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Returns & Refunds
Your satisfaction matters. Here's our policy on returns, exchanges, and refunds.
Eligible for Return
Damaged Products
Items received in damaged or broken condition due to transit.
Wrong Items
Products different from what was ordered (wrong item/variant).
Missing Items
Partial delivery — some items from your order are missing.
Defective Products
Manufacturing defects identified before use.
Not Eligible for Return
- ✕ Opened or used fireworks products (safety regulation).
- ✕ Products with tampered packaging or missing safety seals.
- ✕ Returns requested after 24 hours of delivery.
- ✕ Damage caused by improper storage after delivery.
Return Process
1
Raise a Request
Within 24 hrsContact us within 24 hours of delivery with your order number and photos of the issue.
2
Verification
1-2 business daysOur team reviews your request and photos. We may ask for additional details.
3
Approval & Pickup
1-3 business daysOnce approved, we arrange pickup or provide return shipping instructions.
4
Refund Processed
5-7 business daysRefund is initiated to your original payment method after item inspection.
Refund Methods
Original Payment
Refunded to UPI/Card/NetBanking used during purchase
5-7 daysStore Credit
Instant credit to your account balance for future orders
InstantBank Transfer
Direct transfer for COD orders (NEFT/IMPS)
3-5 daysImportant Information
- • Share your bill number and delivery photos for fastest resolution.
- • Partial refunds may apply if only some items are affected.
- • Festival season returns may take additional processing time.
- • Refund amount excludes delivery charges unless the error is ours.
Need to Return Something?
Our support team is ready to help with your return request.